Help / Subscription & billing

When you sign up for Interpreters’ Help, you are using the free plan.
This is a very powerful plan because it allows you to create an unlimited number of public glossaries.
These glossaries can be seen by everyone. Also, it allows you to interact with colleagues, who can share glossaries with you.
The free plan also includes a free “private glossary slot,” in case you want to test a glossary without sharing it with everyone. You can also upload 100 MB of files for free.
So, while there’s no trial plan on Interpreters' Help, you can use the free plan to try it out!

Subscription plans

There is currently 1 paying plan on Interpreters' Help : the Professional plan.
You can subscribe to this plan on a monthly basis, or on a yearly basis for a discount.
It includes:

• Unlimited private glossary slots
• More storage space for uploading files (glossary imports, job material, business files, etc.)

Private glossary slots

Private glossary slots allow you to create private glossaries, which can only be seen by you and anyone you choose to give access to them. They are limited to 3000 lines. (Note that the free private glossary slots are limited to 500 lines in keeping with our best practice recommendations.)
You can consult your use of private glossary slots on the subscription settings page.

Storage space

Interpreters’ Help allows you to upload all types of documents, including important business documents that you want to keep stored safely on the cloud so you won’t lose them in the event of a computer crash.
You can also upload job material for sharing with colleagues before a conference.
We also keep a history of your imported glossary files.
You can consult your use of storage space on the subscription settings page.

Billing

Billing period

On Interpreters’ Help, you can choose between a monthly or yearly subscription plan. You are billed up front and your subscription is automatically renewed at the beginning of each billing period (every month or every year) unless you cancel your account.

You can cancel your subscription at any time. The subscription will expire at the end of the billing period.
If you delete your Interpreters’ Help account while your paying subscription is active, it will be canceled immediately.
We do not refund the remaining time of the subscription.

In other words, if you’ve chosen a yearly subscription and wish to cancel after one month of use, we won’t refund your subscription.

For yearly subscriptions, you have the option of unchecking automatic renewal in the billing settings.

We will also send you an e-mail 10 days before a yearly subscription renewal, so you’ll have time to cancel it in case you don’t want to renew for an entire year.
Please make sure your e-mail address is always up to date.

Quota

The quota is the maximum amount of private glossary slots or storage bytes that a specific plan gives you.
Example: The Free plan gives you 1 private glossary slot and 100 MB of file uploads.
You can consult your quota on the subscription settings page.

Successful payment transaction

We will send you a receipt by e-mail when a payment has been successfully completed.

Failed payment attempt

We will send you an e-mail to let you know if a payment attempt has failed, so you can update your billing information. After three unsuccessful attempts, we will cancel your subscription.

Cancelling your subscription

When you cancel your subscription, all your glossaries and files are saved, but you can no longer create new private glossaries or upload files if you have exceeded the quota for the free plan.
Also, your private glossaries become read-only for you and anyone with whom they have been shared. You can no longer copy or print private glossaries.

Credit card information storage

While we don't store your credit card information on Interpreters' Help servers, it is stored securely on Stripe’s servers, which handles our payments.
Stripe is a globally respected payment gateway.
Interpreters' Help complies 100% with all PCI regulations, rules and recommendations. All sensitive data transmitted to Interpreters' Help servers is encrypted, and our servers are protected by industry-standard measures.

We use "https" to ensure that the contents of communications between you and the site cannot be read or forged by any third party. We always use it – not just for processing payments.

Beta period

Glossaries and files uploaded during the beta period are exempted from glossaries and files quota.
However, in order to edit a private glossary created during the beta period, you must have a paying plan.

Education plan

Students and teachers can use Interpreters' Help for free. They just need to request a free education plan.
Feel free to reach out to us at any time if you have specific educational needs – we’re here to help!